Delivery & Shipping Costs

The cost of shipping is calculated based on the place of delivery, weight and dimensions of the product.

Outside europe, all orders will have an associated shipping cost, and may require the payment of customs costs, according to the country of delivery.

Arte Diamante shall send the product(s) ordered by the user, from monday to friday, from 9am to 16pm, except on holidays, and according to the days and times used by the logistics company, to the delivery address provided by the user.

Our delivery service does not include scheduling options, so the delivery of the order will be carried out without prior contact from the carrier, thus being necessary to ensure that someone is at the delivery address to receive the order.

The responsiveness of Arte Diamante within these deadlines is, however, dependent on the availability of stock.

Arte Diamante will inform the user of the availability of the product(s) ordered as soon as we received the email with the request.

in case of unavailability of the carrier to make the delivery of the purchased products on the specified date, the user will be contacted to be given another delivery date.

At the time of delivery, the user must inspect the package in order to check for possible damage. If the user finds that the products are damaged, you should not accept the delivery of the order, which will be returned. The user should report the situation, if possible documented with photos, to the e-mail geral@artediamante.pt and if the user agrees, Arte Diamante will proceed to resend the order at no cost to the user. If the user wishes to cancel the order, the full amount paid for the order will be reimbursed.

Arte Diamante considers the delivery done with the signature on the delivery receipt at the agreed delivery address.